Personal data

In order to deliver your Proccanius® order, we ask and collect your personal data, including your name and address. We will manage and store your data with care and strict confidence. If you want to read about our GDPR practices, you will find them here.

Shipping method

The products will be sent by regular mail to the address given on the order form. We will send this to your door, though cannot absolutely guarantee door-to-door delivery as this depends on your local postal service delivery policy.

Delivery time

We will send your order within 7 days of receiving your payment.

Delivery costs

Delivery, handling and shipping costs are all included in the price.

Paying for your order

Once you have placed your order, an invoice with payment details including due date will be sent after we have processed your order.

Returning of the goods

You may return unopened goods within 14 days of receiving the parcel. Returns are to be sent by post at your own expense. The return address is Vetcare Ltd, P.O. Box 26, 04601 Mäntsälä, Finland. Please remember to request a signed delivery receipt from the Post service as undelivered products will not receive credit.